This website does not contain emergency information or warnings.If you require emergency information, click on your State or Territory below.
The material on this website (Material) is provided for general information only. This website has been compiled by the State of Victoria from information obtained from sources within the Australian Government, State, and Territory Government agencies and those non-government bodies having been identified as relevant to Australian emergency management issues and is subject to change without notice.
The State of Victoria has used its best endeavours to ensure that the Material is correct and current at the time of publication but makes no warranty, express or implied that the Material is accurate, authentic or complete and takes no responsibility for any error, omission or defect.
The Material must not be relied on as a statement of government policy or as professional advice on any particular matter. You are responsible for making your own assessment of the Material and should verify all relevant representations, statements and information with your own professional advisers.
The internet is not a secure medium and communications to and from the website may be intercepted or altered in transit. The State of Victoria does not warrant or represent that this website or any linked sites, are free from anything which may damage any computer used to access this website.
To the extent permitted by law, the State of Victoria and its employees and agents are excluded from liability (including liability by reason of negligence) for any loss, damage, cost or expense, whether direct, indirect, consequential or specific caused by use or reliance on this website.
You must view this website in full screen format. The State of Victoria is not responsible for the display of this website in any other format.
This website (excluding any linked third party sites) is controlled by the State of Victoria. By accessing this website, you accept that any disputes about this website or its contents are to be determined by the courts having jurisdiction in the State of Victoria in accordance with the laws in force in the State of Victoria (except any principle of conflict of laws inconsistent with this requirement).
This website may be accessed throughout Australia and overseas. The State of Victoria makes no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you are responsible for ensuring compliance with all laws in the place where you are located.
This website provides links to external websites for your convenience only. The State of Victoria does not control and cannot be liable for these websites. The State of Victoria does not endorse any external website or any associated organisation, product or service and does not warrant that material on any external website is accurate, authentic or complete.
Your use of any external website is governed by the terms of that website. The provision of a link to an external website does not authorise you to reproduce, adapt, modify, communicate or in any way deal with the material on that site.
The inclusion of any email addresses on this website is not consent to receiving unsolicited commercial electronic messages or SPAM.
The State of Victoria makes available to you the provision to download particular documents, on the conditions set out below. If you do not agree with these conditions, you should not download the material.
Emergency Alert is the national telephone warning system.
It is one of many ways emergency services such as police, fire and emergency services, can warn a community of a likely or actual emergency.
Emergency Alert is not used in all circumstances. Whether emergency services decide to issue telephone warnings through Emergency Alert will depend on the nature of the incident.
The warning system sends voice messages to landline telephones and text messages to mobile telephones within a specific area defined by the emergency service organisation issuing the warning message, about likely or actual emergencies such as fire, flood, or extreme weather events.
You should not wait to receive a warning message before you act.
Whether emergency services decide to issue telephone warnings through Emergency Alert will depend on the nature of the incident.
Emergency Alert is not used in all circumstances. In an emergency you should use a range of information sources and check them continuously to stay aware of local conditions. These information sources may include radio, television and state or territory emergency services websites.
You should not wait to receive a warning message before you act.
The warning message will provide information on the current emergency, what action to take and where to find further information.
You may not have received the text message on your mobile telephone for a number of reasons including:
Emergency Alert can send text messages based on both the registered service address of a mobile phone and the last known location of the handset at the time of the emergency. This includes visitors and people travelling in the area.
The location based service relies on each carrier to detect and locate every mobile phone with a last known location within the warning area set by the emergency services.
Since January 2014, Telstra has provided the location based service across its networks, including 4G.
Previously, this was only available on Optus and Vodafone’s 2G / 3G networks however, both networks now provide the service on their 4G networks.
This includes Telstra, Optus and Vodafone’s wholesale partners who resell the carriers’ 4G networks.
All 4G mobiles revert to the 2G/3G networks when outside 4G coverage.
The Emergency Alert system issues a recorded voice message to landline telephones within a geographical warning area selected by the emergency services. If the telephone call goes unanswered, the Emergency Alert system will make a second attempt to deliver the warning message to the landline telephone.
The registered service address and telephone number comes from the Integrated Public Number Database, which contains all public and private phone numbers in Australia.
The answering machine may receive a part of the warning message depending on the answering machine's settings. The Emergency Alert system will consider the warning message has been delivered to that telephone.