What capacity does Emergency Alert have?

The system has the capacity to send 500 text messages per second and 1,000 voice messages per minute.

Can I call 0444 444 444 if I missed the original message?

Yes, calling this number will play a generic announcement informing callers that their phone has received an emergency message and further information should be sought from local radio or emergency services websites. No specific information about individual emergencies is provided.

I have an unlisted number - do I still get calls?

Yes.

Why do mobile phones receive text messages and not a voice message?

The messages are delivered significantly quicker via text message and there is less chance of encountering network congestion.

How does Emergency Alert manage mobile phone ‘blackspot’ areas?

If you live in an area that is in a mobile ‘blackspot’, it is important to have a landline phone to receive an alert. The landline phone should not be cordless as these phones do not work in a power blackout.

How do I know if the message/call is legitimate and not a hoax?

The caller ID number or message header on your phone displays the number ‘0444 444 444’. The message tells you where to go to get further information. You can also check with other sources, for example radio, websites, or neighbours to confirm the authenticity of the message.

What will the alert say?

While every message is different, the alert will provide official and authorised emergency information on the current situation, tell you what actions need to be taken and also give you a reference to get further information or advice. When you pick up your landline phone you will hear the Standard Emergency Warning Signal (68kb, mp3) followed by the words ‘Emergency, emergency’. The landline message will be spoken in English so if you do not understand the message, you should ask a family member, friend or neighbour for assistance.

Who pays for the alert?

You are not charged and will not have to pay for the alert.

Can I 'opt out'?

No.

Who sends these alerts?

Alerts are issued by emergency services authorities such as fire, emergency services, and police in each State or Territory. Each State and Territory has people trained in using the system and they will decide if a telephone alert needs to be issued to a community.

Do I need to sign up?

No. You do not need to register for Emergency Alert.

Why did I not receive an alert?

There are a number of reasons why you may not receive an alert. These include:

Landline

1. If you are on your landline talking to someone
2. The system tries to call twice, if not answered you will not receive the message
3. If there is a power outage and you are relying on a phone that is cordless
4. Your property/phone line is not in the area defined by the emergency service organisation

Mobile phones

1. Your inbox is full
2. Your service address is not in the area selected to receive a message
3. No mobile coverage/black spot area
4. Mobile phone is turned off
5. Prepaid mobile phones need to have an accurate service address registered to them