Can messages be sent to Voice Over Internet Protocol (VOIP) phones?

VOIP allows you to use your computer's network connection as a telephone service. You may get an emergency alert on your VOIP phone.

My child sometimes picks up the phone when it rings - how can I replay the call/message?

There is currently no call back option.

How long does my telephone ring before the system assumes that there is no answer?

45 seconds.

I have a fax on my phone line - will it keep dialling my fax?

On first attempt it recognises that it is a fax machine number, it no longer continues to try to send the message.

What happens if my phone is engaged when the call goes out? Will they call back? How many times will it try?

The system will retry landline phone numbers once.

Can messages be sent to TTY phones?

TTY services are not supported as the primary data source for the system, the Integrated Public Number Database (IPND), does not capture information about which telephone numbers are linked to a teletypewriter.

What happens when the system calls and an answering machine receives the call on landline phones?

There is no guarantee that messages can be left on answering machines due to technical issues.

Why is a phone with a cord the preferred landline option?

It is preferable that you have access to a landline phone with a cord in case there is a loss of power during an emergency (storms/fires etc), as cordless telephones rely on power.

What system is in place to address the loss of power?

Emergency Alert will send alerts to both landlines and mobile phones. If you live in an area where there is potential for a loss of power during an emergency (storms/fires etc), it is recommended that you have a landline telephone that is not cordless as cordless telephones rely on power.

How are alerts sent to landlines?

Alerts are sent to landlines by the physical location of the handset.