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Frequently asked questions
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What is Emergency Alert?
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Emergency Alert is the national telephone warning system.
It is one of many ways emergency service organisations such as police, fire and state emergency services, can use to warn a community of likely or actual emergencies.
Emergency Alert is not used in all circumstances. Whether an emergency services organisation decides to issue telephone warnings through Emergency Alert will depend on the nature of the incident.
The warning system sends voice messages to landline telephones and text messages to mobile telephones within a specific area defined by the emergency service organisation issuing the warning message, about likely or actual emergencies such as fire, flood, or extreme weather events.
You should not wait to receive a warning message before you act.
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When is Emergency Alert used?
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Whether an emergency services organisation decides to issue telephone warnings through Emergency Alert will depend on the nature of the incident.
Emergency Alert is not used in all circumstances. In an emergency you should use a range of information sources and check them continuously to stay aware of local conditions. These information sources may include radio, television and state or territory emergency services organisation websites.
You should not wait to receive a warning message before you act.
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What will the warning message say?
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The warning message will provide information on the current emergency, what action to take and where to find further information.
